Official Tagline : Ideas for today and tomorrow
Vision
To build a computer services infrastructure which can provide surety that people are connected to well built network of technology for easy and hassle free computing.
Mission
To provide & support a computer services infrastructure for education, excellent computer services, at affordable prices and within the shortest downtime possible.
Goal and Objective
1) We aim to provide the best service at competitive prices for all computer related issues.
2) We work on neutralizing these issues and more importantly providing solutions to help ensure they don’t harm your computer or data in the future.
3) We want to pride ourselves on delivering the fastest onsite and offsite repairs and service to all makes and models of computers and printers.
rChive Computer Services : Today’s Situation
At rChive Computer Services (RCS), we closely monitor the technology market for products that have the potential to benefit our customers. RCS is a today’s company and hence if we find some new product, we check out market reports on their performance, and often try out the product for our own use. We then meet with the vendor to discover if the vendor conducts business in a manner that is compatible with our standards. When all of this works, we look forward for business transactions.
rChive Computer Services (RCS) has capability for continuously delivering their customers;
- responsible and proper service
- detailed knowledge of computer, network & systems
- reliable configuration and commissioning skills, and
- excellence in innovative hardware and software systems.
How Did We Get Here? 
rChive Computer Services (RCS), as a company came into existence with sole objective to provide Professional Service and build a caring relationship with the customers. It was started by four young & dynamic Engineers specializing in Hardware & Software, Communications, Marketing and Supply Chain areas. In order to ensure the objectives, the company commits to following principles:
- Quality – Invests time, money and resources necessary to ensure the desired quality and growth.
- Service – Service to complement quality by understanding needs of its customers.
- Efficiency – The company believes that the best way to productivity is to provide customers with the opportunity to learn about new products.
- Innovation – Long-term success can be assured by cultivating new ideas.
What We Offer?
At RCS we provides a comprehensive range of services some of which include;
1) Sales: Desktop, Laptops, Servers, clients, Monitors, Printer, Scanners, Passbook Printers, Plotter, UPS, Stabilizer, IT Consumables.
2) Services: Enterprise Solutions, Facilities Management Services, Annual Maintenance Contracts, Storage solutions, remote support.
3) Repairs & Recovery: AMC, Computer & Laptop repairs, Backup solutions.
4) Upgrades: System upgrades, Network upgrading & line solutions.
5) Networking: Local/ Wide Area Network (LAN/ WAN), (UTP/ Fiber cabling, Switches, Wireless devices), (Router, Lease Line Modems).
6) Software: Microsoft Products, Antivirus, internet security, virus/spyware eradication.
7) Support & feedback: Software support, Consulting & Online Troubleshooting.
Work & Office Solutions
A) Installation & Commissioning:
We configure, installs, commission and support numerous works like hardware and software required to fully operate the LAN. Furthermore, we also source original or OEM parts quickly, efficiently and at competitive prices required for the same work.
B) Upgrades:
If your computer is killing your precious time, then chances are your computer needs an upgrade which essentially makes slow computers faster again. Using only the best of quality parts, we upgrade existing computers in order to resolve these issues. We work on upgrading memory, hard disks, CPU’s, Motherboards, CD/DVD Burners and operating systems.
As part of the upgrade service, we back up your data at server or backup devices to ensure that it is not lost.
C) Data Files Recovery:
We recover files information from all types of media (hard drive, SD Card, USB drive etc.), and operating system independent (whether it be, Windows XP, Vista, Windows 7, Mac-OS, Android or Linux we can recover the data). So if you’ve lost ANY digital data please get in contact with us, and we’ll give you a free assessment depending on your situation. (Generally All Files recovered, photos, documents recovered).
D) Computer Solutions:
It may be just a single computer or a whole computer network which requires to be changed. We execute it in two ways:
- We offer new computer solutions to suit your requirements with existing market brands or,
- We will assemble them with your choice of components or using our quality parts that may be more cost effective.
Home & Leisure Solutions
- Do you need to connect multiple computers in your home?
- Do you need wireless networking setup securely?
- Do you have virus or spyware issues?
Typically, home users will use computer networking when there is more than one computer in the house. This allows users to share the internet connection, files between themselves and the printer.
We can set this up in your home using the latest products in wireless networking. Additionally, we can also supply and configure security suite software which offers anti virus, anti spyware, anti spam and firewall protection to ensure the effective running of your home system.
Challenges
Technological Advancement:
As we evolve progressively, one of our biggest challenges in recent months (and years) had been more technological advancements and in order to keep the business running efficiently, we keep adapting to new situations.
Recession:
There are many rumors around concerning the word ‘Recession’ worldwide. However we believe paying close attention to one’s customer base (i.e. focusing on providing ongoing product / service mix, to provide a first class service) are key to riding out the recession.
Note: To dig deeper into an issue & extract best solution we prefer email contact if your query involves ; looking for technical solutions, where for example you can include the part number of what you are looking for, or a good description in the email. On the other hand for just a quick query, a quick phone call is better.
Our Policy..…no solution, no charge
WHEN YOU ARE CHARGED?
In some instances, the solution to your computer troubles may call for an upgrade or replacement of software (s) or hardware (s). If we advise you and you choose not to upgrade or replace the software or hardware, then you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution. Therefore, in such cases, you will be charged for our services.
- Warranty: Our onsite services are warranted for 30 days. If you notify any problem and our resolution indicates that our services were not satisfactory, then we will work to provide a quick solution to your problem at no additional charge.
- Diagnosis: As a customer, you understand that computers are complex in nature and sometimes problems are more deeply rooted or complicated than initially diagnosed. You accept that a problem which occurs within the warranty period may be unrelated to the work we have performed and is therefore outside the scope of our services guarantee.
- Sales Issues: When we sell you equipment, hardware or software, we may resell such equipment, hardware or software on behalf of a third party manufacturer or licensor. If there is a problem with any equipment or hardware we provide you, your concern rest with the manufacturer or licensor of such equipment, hardware or software and not with us.
- Software Limitations: We do not warrant that the operation of any software we install or service will be uninterrupted or error free. You acknowledge that software (and information technology and communications products generally), including your software, may have errors and may encounter unexpected problems, and accordingly, you may experience downtime and errors in the use of this software.
We also reserve the right to discontinue providing any or all services if;
- the minimum system requirements are not met (including wiring or overcoming physical or technical barriers)
- works deemed unusual, extensive and beyond reasonable service repair
- when our computer technician is concerned for his or her safety.
Brief:
We are a small, but forward looking company, and enjoy working with clients with the same forward thinking approach to business. Although the majority of our customers are from the Business Communities & domestic users, we also look forward to cater for consumers, Education Establishments, and Public Bodies.
“We measure our success by how wide your smile, is when your practice is back up and running.”
Contact Us
We are on the map to launch our new website. This will be useful for extracting more information on change in technology and new IT products. Time being you will be informed via email. We are also blogging by using media, magazines, internet sources, feedback system, data from customers.
Since we are constantly evolving, if you spot any discrepancies, or have any issues or areas you would like to discuss, please feel free to contact us.
SALES & SUPPORT AT: rchivecomputerservices@gmail.com
Ring / Leave a Message : +91-9977603707 / +91-9651788111
Facebook Page: rChive Computer Services
Tumblr: rchivecomputerservices
Skype: rchive.computer
Feedback & Support
Our peace of mind is based on getting to know you, your practice and its computer needs. We offer proactive servicing and monitoring of your computer systems to avoid any issues. You can relax knowing that we are available to you and that we understand the importance in getting your system running effectively 100% of the time.
We makes a commitment to every practice we support;
- to always be on call and ready whenever you need us
- to understand the computer needs of your practice and
- to remain up to date with various software packages and their hardware support requirements
- to avoid all computer problems, and
- when they arise, to fix them promptly.
rChive Computer Services 